Write to contact@glasrocks.com with as much detail as you can — the more context we have, the faster we can diagnose the issue.
What to include
- Device model and operating system version.
- The Sipura app version, if available.
- A short description of the problem and what you were trying to do.
- Screenshots, public URLs, or error messages where relevant.
Topics we can help with
- Account access and sign-in issues
- Recording and transcription problems
- Backup and restore requests
- Publishing, unlisted pages, and story URL issues
- Subscription, billing, and entitlement questions
- Abuse reports or requests to review public pages
Subscriptions and refunds
If you subscribed through the App Store, manage or cancel your subscription from your Apple ID subscription settings. Apple handles App Store billing and refund requests; contact us if the app does not recognize an active subscription after purchase or restore.
Response expectations
Support is handled primarily by email. Response time varies with volume and severity, but urgent security or abuse issues should say so clearly in the subject line.